Due to the fact that we are a small business and have only 6 chalets, we unfortunately turn down many bookings. Last minute cancellations therefore have a great impact on our business as well as denying others the opportunity. We require 5 days notice to cancel all reservations with the exception of Christmas and New Year’s (see below). If you cancel within 5 days of your arrival date, you will be required to pay the full balance of your reservation, from the credit card you provided to us upon booking. Cancellations are to be submitted by email so that both parties have a record of the cancellation. For your convenience, we have included a hyperlink below, directly to our email. If we have not received an email from you regarding your cancellation, we will consider your booking confirmed and you will be charged accordingly. If you book within 5 days of your arrival date, we reserve the right to ring your card through upon booking. Our cancellation date for Christmas and New Year’s is December 7th . All Christmas and New Year’s Bookings will be rung through in full, on December 7th, with no exceptions. We require a $50.00 non-refundable deposit for all holidays, long week ends and bookings of one week or more. If you are booking two or more chalets for any stay, we also require a $50.00 non-refundable deposit per chalet. The remaining balance of your reservation will be processed upon checkin in, the day of your arrival. All other bookings require a $20.00 deposit which will be credited to your invoice upon check in or will be your administration fee should you cancel more than 5 days prior to your booking.
TO CANCEL: EMAIL firstname.lastname@example.org