Due to the fact that we are a small business and have only 6 chalets, unfortunately we turn down many bookings. Last minute cancellations therefore have a great impact on our business as well as denying others the opportunity. We require 5 days notice to cancel all reservations with the exception of Christmas and New Year’s (see below). If you cancel within 5 days of your arrival date, you will be required to pay the full balance of your reservation. We reserve the right to charge the remaining amount owing for your booking to the credit card you provided to us, upon booking. Cancellations are confirmed by email so that both parties have a record of the cancellation. For your convenience, we have included a hyperlink below, directly to our email. If we have not received an email from you regarding your cancellation, we will consider your booking confirmed and you will be charged accordingly. If you book within 5 days of your arrival date, we reserve the right to ring your card through upon booking. Our cancellation date for Christmas and New Year’s is December 15. All Christmas and New Year’s Bookings will be rung through in full, on December 15, with no exceptions.
TO CANCEL: EMAIL firstname.lastname@example.org