Cancellation Policy

Due to the fact that we are a small business and have only 6 chalets, we turn down many bookings. Last minute cancellations therefore have a great impact on our business, as well as denying others the opportunity. We require 5 days notice to cancel all reservations with the exception of Christmas and New Year’s (see below). If you cancel within 5 days of your arrival date, you will be required to pay the full balance of your reservation, from the credit card you provided to us upon booking. All confirmed bookings outside of this 5 day period, are subject to a $50.00 cancellation fee.

Cancellations are to be submitted by email only so that both parties have a record of the cancellation. For your convenience, we have included a hyperlink below, directly to our email. If we have not received an email from you regarding your cancellation, we will consider your booking confirmed and you will be charged accordingly. If you book within 5 days of your arrival date, your card will be charged upon booking. 

Our cancellation date for Christmas and New Year’s is December 7th . All Christmas and New Year’s Bookings will be rung through in full, on December 7th, with no exceptions.
TO CANCEL: EMAIL info@irwinlakechalets.com